Get support / Track a ticket
Can't connect, subscription not updating, or unsure about an order status?
Pinpoint where the issue occurs, then include the relevant details in your ticket.
Sign in to the relevant account before submitting account or order questions. Keep replies and additional details in the same ticket so the issue can be handled with full context.
Use tickets for connection issues, subscription updates, order checks, and refund requests. Submit any issue that requires account verification here.
Sign in, open the tickets page, describe the issue, and check for updates there. Ticket messages show the current status.
View ticketsVPNGR does not currently publish a support email address.
To send a description or screenshot, use a ticket in the user dashboard. Do not send account details or proof of payment to unverified addresses.
VPNGR does not currently publish Telegram support contact details.
This page does not offer private messages or group chat. For subscription, payment, or refund questions, follow up through a ticket.
Issue / Environment / Steps tried
Include your platform, client name and version, selected region and route, and roughly when the issue started. Clarify whether the connection fails or shows as connected but websites won't load. Note whether all sites are affected or only a specific site or app.
If you have switched local networks, routes, or connection modes, describe the result after each change. Include the exact error message where possible. Before sharing screenshots, hide sensitive details such as subscription URLs and access tokens.
Say whether the issue occurs during sign-in, subscription retrieval, import, or update, and include any message shown by the client. Do not paste your full subscription URL or send your account password in a ticket.
Find clients and subscription access in the user dashboard. Sign in to get a non-iOS client; the iOS access option requires an active plan. Sign in to retrieve your subscription. For setup steps, see the Getting Started Guide.
Include the relevant order number, payment method, payment time, and order status shown in the dashboard. Payment methods include Alipay / WeChat Pay / USDT. Keep only the details needed for verification visible in payment screenshots.
Monthly subscription data resets each month on the activation date. Data add-ons remain available until used and never expire. If you have a question about displayed data, say which type of plan you purchased. Refund requests follow the “7-day no-questions-asked refund” policy; see the Refund Policy for details.
Sign in to the user dashboard and open the tickets page to view the relevant conversation. If more information is needed, reply in the same ticket to keep the issue and troubleshooting history together.
For the same issue, continue in the original ticket so details aren't split across conversations. If a new error appears or troubleshooting changes what you see, add an update to that ticket. There's no need to resend your password or full subscription URL.
VPNGR supports unlimited simultaneous devices. For troubleshooting, specify which devices work and which don't, and whether they use the same local network and route. Device count alone does not establish the cause of an issue.
Start with the Getting Started Guide, Plan Details, and Troubleshooting Guide. No email address is required to create an account; just use a username and password. For account issues, submit a ticket through the user dashboard.