Create an Account and Open the User Dashboard
Select “Free to use” below to open the VPNGR user dashboard and start creating an account. Follow the on-screen instructions to choose a username and password; no email address is required. You’ll use your username to log in, so pick one that’s easy to remember but distinct from your other accounts. Store your password securely and don’t share it along with your subscription link. If you already have an account, use the dashboard’s login option—there’s no need to create another account just to switch devices.
After creating your account, make sure you’ve reached the account overview rather than remaining on the login form. The overview is where you’ll check your plan, get your subscription, and find help with usage issues. If your username is unavailable, choose another one as prompted. If login fails, check your keyboard input, capitalization, and whether a space was included when pasting. Avoid trying multiple passwords in quick succession if you’re not sure which one you saved.
An account and a connection are two different things: creating an account gives you access to the dashboard, but it doesn’t connect your device to a server. Next, confirm your plan in the dashboard, get your subscription, and import it into a client. The free access option does not mean that all paid plans are free; check the plan details in the next step for prices and data allowances.
Choose a Plan and Check Your Order Status
Go to the plans section in the dashboard and decide whether you need data that renews monthly or a data package for occasional use. VPNGR monthly plans include ¥9.9 / month for 60GB, ¥18 / month for 250GB, and ¥28 / month for 500GB; data resets each month on the activation date. Data packages cost ¥158 / 300GB, ¥358 / 1000GB, and ¥658 / 3000GB. They last until used and never expire. To compare the options side by side, visit the plan pricing page, review the billing terms, then choose a plan in the dashboard.
Not sure how much data you need? Start by considering how you’ll use the service: everyday browsing and extended video streaming use different amounts of data, and using multiple devices at once also adds to your total. There’s no device limit, but that doesn’t mean data is unlimited. Consider your expected usage across all devices before choosing. If you upgrade a monthly plan mid-cycle, the price difference is prorated for the remaining days. Review the upgrade details shown in the dashboard first; an upgrade does not start a new full billing period.
Confirm your order in the dashboard and pay with Alipay, WeChat Pay, or USDT. Once you return from the payment page, check the plan name, data allowance, and order status in the account overview or orders section. Payment confirmation and a dashboard status update may happen separately. If the status hasn’t changed, check the original order before placing another one. To get help, submit a ticket through the dashboard with your order details—never send your account password.
VPNGR offers a 7-day no-questions-asked refund. See the refund policy for details on how to request one. Once your plan is active, get your subscription. This makes it easier to tell whether an import issue is caused by your account status or your local configuration.
Get Your Subscription and Keep It Private
Return to the account overview in the user dashboard and find the subscription section. Depending on the options currently available, copy the subscription link or select the import option for your client. A subscription is not the name of a particular server; it lets your client retrieve server configurations. Once added, the client will show the available locations and servers. The address copied from your browser’s address bar is the dashboard page URL, not your subscription link.
If you copy the link, use the dashboard’s copy option, then open the subscription or configuration page in your client and paste it there. Don’t post the link in public chats or forums, or include it in screenshots. It’s a personal connection credential, even if it looks like an ordinary web address. When reporting an import issue to support, share the error text and a redacted screenshot instead of including the full subscription link in your ticket.
If the dashboard offers an option to open the client and import directly, your browser may ask for permission to launch the app. Confirm that it’s the client you installed before proceeding. If nothing happens, check that the client is installed, or copy the link and import it manually. There’s no need to keep creating subscription entries; first check whether the configuration you just added is already in the client.
After adding a subscription, the client still needs to update its configuration. The step is complete when you can see a list of locations and servers. A configuration name with no servers underneath it doesn’t count. For help with update failures, see Troubleshooting. First, here’s where to import a subscription on each platform.
Import a client for each device platform
Get the client for your platform from the downloads section in the user dashboard; you don’t need to look for public installers on this site. Clients for Windows, macOS, Android, and Linux are available after logging in. The iOS option requires an active plan. You’ll also need to log in to get your subscription. Downloading, installing, and importing are separate steps: installation puts the app on your device, while importing adds your account’s server configuration to the app.
The steps below cover common workflows for each platform. Use a client that the dashboard provides or identifies as compatible and that can import subscription configurations. Don’t assume an app is compatible just because its name includes “VPN.” If the downloads section includes specific instructions, follow them to choose the right version and import option.
Windows: Add a Subscription in the Configuration Section
Select the Windows option in the downloads section, install the client as instructed, and open it. Find the subscription, configuration, or similar management page, then choose an option such as “Import from link.” Paste the subscription link you copied from the dashboard in the previous section. If you can add a note, choose a name that’s easy to recognize; the note is just a local label and does not replace the subscription itself.
Save the subscription and update it. Wait for the server list to appear, then select this configuration as the active one. If the client supports direct import from the dashboard, return to the configuration list afterward to confirm it was added—don’t rely only on the browser’s success message. Before connecting, check the client’s instructions for enabling the system proxy or equivalent mode. Labels vary, so don’t turn on multiple network-routing options at random.
macOS: Confirm the Active Configuration After Import
Open the macOS option in the dashboard’s downloads section, install the app, and launch it. If a system confirmation appears the first time you open it, check the app’s source and the dashboard instructions, then follow the normal system prompts. In the client’s configuration or subscription section, choose the option to add a link, paste your subscription, and save it. If you use the direct import option, make sure the browser is opening the app you intend to use.
Once the update is complete, check that the server list has loaded and set the newly imported configuration as the active one. If you already have configurations from other services, adding a subscription may not switch to it automatically. Then enable the system proxy or network settings required by the client, following its instructions, and start with the default rules. Don’t change DNS, rules, and routing options all at once before confirming the connection works.
Android: Allow the System Settings Needed to Connect
Log in to the dashboard, download the Android client from the downloads section, and follow your device’s installation prompts. Open the app and find the import-from-link option in the subscription, configuration, or add-configuration menu. Paste your subscription, save it, and update it. Some apps put the add option in a plus-sign menu; choose a link or subscription instead of entering individual server details manually.
Once the server list appears, select a configuration and location, then tap Connect. Your device may ask the app to set up a VPN connection; allow it after confirming that it’s the correct app. When the connection indicator appears, open the service you want to use and test it. The status-bar icon alone doesn’t confirm that every app is connected. If the connection drops when the app goes into the background, finish the basic checks in this guide first, then review the troubleshooting guide for background settings.
iOS: Check for an Active Plan in the Dashboard First
Log in to the user dashboard on your iOS device and confirm that your plan is active, then open the downloads section to see the client option. The requirements for accessing the iOS option differ from those for other platforms. If the page says an active plan is required, return to the account overview and check your status rather than searching for similarly named apps. Follow the instructions shown in the dashboard for the available download and installation steps.
After installation, return to the dashboard and use the import option for your client, or choose the option to add a link in the app’s subscription or configuration section. Update the subscription, select the configuration, and connect. If iOS asks to add a VPN configuration, follow the system prompt. Check the connection status in the client, then open the website you want to use. If direct import only opens the app without adding a configuration, copy the link from the dashboard and add and update it in the app.
Connect to a route and verify real-world access
Return to the client and confirm that you’re using the configuration you just imported and updated. Choose a location that suits your needs from the server list, then connect. For content specific to Japan, check the Japan servers; for an AI tool, first check which locations it supports. If you’re unsure which locations suit your needs, see the server and route guide. IEPL dedicated lines, relay routes, and direct routes are different types of connection; the name alone doesn’t tell you which will be faster on your network.
After connecting, reload the website or fully quit and reopen the app you want to use. This helps rule out stale connections and cached data. Check whether the page loads, you can access your account, and the service responds to your actions. If the client says it’s connected but the site won’t open, first check that the right configuration is active, that you’ve handled any system prompts, and that your device’s local network is working. Then continue troubleshooting based on the symptoms.
For streaming and location-based services, loading the homepage doesn’t guarantee that the content you want will play. Check the location message and playback in the service itself. Your account region, content licensing, and the service’s own rules may also affect access. AI tools may assess your account and location separately; a successful connection doesn’t automatically make you eligible to use a service. For more, see the streaming compatibility guide and the blog’s guide to choosing a location for Claude.
If something doesn’t work, change one thing at a time. Keep the client configuration as is and try another available server in the same location first. If the issue remains, try another location as needed. Note exactly what changes—for example, whether the site won’t open at all, loads without displaying content, or only one app has a problem. This makes it easier to find the cause than reinstalling the app, changing DNS, and switching configurations all at once, and helps support investigate.
After verifying your connection, everyday use usually just means opening the client, checking the active configuration and server, and connecting. There’s no device limit, but you’ll need to install the client and import your subscription separately on each device. Keep an eye on your remaining data and plan status. If subscription updates fail, the connection drops often, or speeds slow during peak hours, see the relevant section in Troubleshooting. To contact support, open a ticket from the Support page and include your device operating system, client name, error text, and steps you’ve tried. Hide any personal connection credentials.